delivery + returns

orders are dispatched from the united kingdom within 1–3 working days. once your order leaves us, you will receive an email containing its tracking details.

worldwide delivery is free. we primarily use UPS to provide a tracked service. most orders arrive within approximately seven days after dispatch, although the exact time depends on the destination, customs clearance and the carrier.

delivery dates are estimates rather than guarantees. seasonal demand, weather, customs and events outside our control can cause delays. where a product is a preorder, its expected dispatch period will be stated on the product page.

if you need to cancel an order before it has been fulfilled, submit a cancellation request using the start a return button as soon as possible. because we dispatch quickly, we cannot guarantee that an order can be stopped once processing has begun. if it has already been fulfilled, the returns process below applies.

orders sent outside the united kingdom may be subject to import VAT, customs duties, brokerage charges or handling fees set by the authorities and carrier in the destination country. these charges are separate from our free delivery service and are the customer's responsibility.

Wildcard does not set or control these charges. they vary by destination, order value and local rules, so please check your country's import requirements before ordering. import charges paid directly to a carrier or authority are not collected by Wildcard and cannot be refunded by us. you may be able to apply separately to the relevant authority for repayment when goods are returned.

do not refuse or leave a parcel unclaimed because import charges are unpaid. if this happens, the carrier may charge Wildcard for return delivery, customs, storage or handling. any refund will normally be considered only once the goods are safely returned. actual, evidenced and non-recoverable costs charged to Wildcard as a direct result of refusal or non-collection may be deducted from the refundable amount where applicable law permits. if those costs equal or exceed the refundable product value, no refund may remain. we do not add a separate administrative penalty.

if there is a delivery or customs issue, contact us promptly so we can try to resolve it before the carrier returns or disposes of the parcel.

to request a change-of-mind return, submit a return request within 14 calendar days of delivery. submitting the request records that you have contacted us within the return window. we will review the request and email the correct return address and instructions. please do not send anything before receiving those instructions.

once a return is approved, it must be dispatched within 30 calendar days of the approval email. customers are responsible for arranging and paying for change-of-mind return postage. use a tracked service and keep your proof of postage until the refund is complete.

opening the packaging and trying the item on carefully indoors will not by itself prevent a return. skiing in the item or using it beyond what is necessary to inspect it is not a reasonable try-on. where handling or use has genuinely reduced the item's value, we may make a proportionate deduction from the refund. if the item has lost all resale value, that deduction may be up to the full product price. missing packaging alone will not automatically cause a return to be refused, although any genuine loss of value may be considered.

international returns must be declared accurately as returned goods and include the order information supplied in our instructions. any avoidable customs or carrier charges caused by an incorrect return declaration may be taken into account where permitted by law.

we may withhold a change-of-mind refund until the returned goods arrive or valid evidence of return is supplied, where the law allows. once the relevant condition is met, approved refunds are processed without undue delay and no later than 14 calendar days. refunds are issued to the original payment method; your bank or payment provider may take additional time to display the funds.

delivery is free, so there is no outbound delivery amount to refund. import VAT, customs duties and handling charges paid directly to authorities or carriers are not held by Wildcard and cannot be refunded by us.

we do not offer direct exchanges. if you need another size or product, return the original item if eligible and place a new order. placing the replacement order early is recommended during limited drops because stock is not reserved while a return is in transit.

if an item arrives damaged, faulty, not as described or develops a manufacturing fault, contact us promptly with your order number, a description and clear photographs. ordinary wear, accidental damage, misuse and damage caused by incorrect care are not manufacturing faults.

depending on the circumstances, we may offer a repair, replacement, refund or an optional partial refund if you would prefer to keep the item. you do not have to accept a discount in place of a remedy you are legally entitled to. where a valid fault gives you the right to return the item, Wildcard will cover reasonable return costs.

nothing on this page limits the mandatory rights available under the consumer law that applies to your order. where the law in your country provides greater protection, those rights continue to apply.